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Our most frequently asked questions can be found below. If you can’t find what you are looking for, please get in touch with us.

We typically quote approximately 2 weeks from receipt of material and confirmation of order, although we will do all we can to improve on this for you. It may be worthwhile checking current lead times.

Waterjet cut edges are crisp without chipping from an appearance point of view, but the edge left is not so sharp that you could cut yourself on it.

We have cut granite slabs up to 125mm thick in the past although this can be a rather slow process.

Yes, we have formed many Roman ends of swimming pools & curved steps in the past.

Yes, we can cut sheets up to 3000 x 1600mm.

We ask customers to arrange the delivery of material to us as we are unable to examine the load, but we can arrange for the return of the material to site once processed.

We do not supply any tiles or stone; we process customers’ own material.

Yes. We are regularly commissioned to cut, mitre, bond and arris tile and stone to form mitred step treads or copings.  For marble effect porcelain, we endeavour to match the downstand to the step, so it looks like a continuous piece of marble.

It depends on the material being used, but typically 25mm high.

Both. We can attend site using our state-of-the-art laser templating system.  We perform a site survey of the area which we can then use for the processing of the material. To save costs, we can also take customers’ own templates formed in plywood, cardboard or Cardex etc. and create CAD drawings for the processing of the materials.

Packaging fit for transport is one of our core skills, however we do not drive the trucks. While there are arrangements under national road freight rules, these provide for limited compensation in the event of proving the haulier is at fault, and tend to offer inadequate compensation for costly projects. We recommend that customers arrange their own insurance, especially important for valuable loads.

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